Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://pulseprotein.co/ (the "Site") or make a purchase there.

Data Controller

The management of personal data is under the responsibility of Kazidomi SRL, located at Rue Saint Lambert 135, 1200 Woluwe-Saint-Lambert, Belgium. For any questions related to the management of personal data, please contact us by email at hello@pulseprotein.co.

Personal Information Collected

When you visit the Site, we automatically collect certain information about your device, including:

  • Information about your web browser.
  • Your IP address.
  • Your time zone.
  • Some of the cookies installed on your device.

Additionally, as you browse the Site, we collect information about:

  • The web pages or products you view.
  • The websites or search terms that referred you to the Site.
  • How you interact with the Site.

These automatically collected details are referred to as "Device Information."

Technologies Used for Data Collection:

  • Log files: Track activity on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Cookies: Small files stored on your device to enhance your experience (see below for details).
  • Web beacons and tags: Electronic files that record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect personal details including:

  • Your name.
  • Your billing and shipping address.
  • Your payment information (including credit card numbers).
  • Your email address.
  • Your phone number.

These details are referred to as "Order Information."

When we refer to "Personal Information," we mean both Device Information and Order Information.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: To process your orders, deliver products, and provide customer service.
  • Consent: For sending newsletters or marketing messages, if you have explicitly agreed to receive them.
  • Legitimate Interests: To improve our Site, prevent fraud, or analyze user interaction with our services.
  • Legal Obligation: To retain data required for tax or accounting purposes.

Use of Personal Information

We use your personal information to:

  • Process your orders (payment information, shipment organization, sending confirmations).
  • Communicate with you as needed.
  • Evaluate fraud or potential risks.
  • Provide you with targeted information or advertisements about our products, according to your preferences.

We also use Device Information to:

  • Assess fraud or potential risks.
  • Improve and optimize our Site (e.g., by analyzing browsing behavior or measuring the effectiveness of marketing campaigns).

Cookies

We use different types of cookies to enhance your experience. You can choose to allow or block them in your browser. Examples include:

  • _session_id: Allows Shopify to store session details.
  • _shopify_visit: Used to record the number of visits.
  • cart: Stores information about your shopping cart.

Sharing Personal Information

We share your personal information with third parties to help provide our services:

  • Shopify: Hosts our online store (Shopify Privacy Policy).
  • Google Analytics: Analyzes how you use our Site (Google Privacy Policy).

Additionally, your information may be shared to comply with applicable laws or respond to legal requests (e.g., warrants, subpoenas).

Behavioral Advertising

We use your personal information to provide you with targeted advertisements or marketing messages. You can opt out of these services via:

  • Facebook settings
  • Google settings
  • Digital Advertising Alliance

Your Rights

If you are a resident of the European Union, you have the following rights:

  • Access, correct, or delete personal data.
  • Restrict or object to processing.
  • Data portability.

To exercise these rights, contact us at hello@pulseprotein.co.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless legally required to keep it longer (e.g., for tax purposes).

Data Security

We apply technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure.

Complaints

If you believe your personal data rights are not being respected, you can file a complaint with the Belgian Data Protection Authority (APD):

Rue de la Presse 35, 1000 Brussels, Belgium
www.gegevensbeschermingsautoriteit.be

Modifications

This policy may be updated to reflect changes in our practices or legal requirements. Check this page regularly to stay informed.

Contact

For any questions, please contact us at:
hello@pulseprotein.co
Rue Saint Lambert 135, 1200 Woluwe-Saint-Lambert, Belgium