Terms of service

1. Legal Information

Site Owner: Pulse Protein (Limited Liability Company / SRL) VAT Number: BE1024526173 Address: Rue Saint-Lambert 135, 1200 Woluwe-Saint-Lambert, Belgium

Publication Manager: Emna Everard – hello@pulseprotein.co

Web Host: Shopify Inc. – 151 O’Connor Street, K2P 2L8, Ottawa, Canada – 1-613-241-2828

Data Protection Officer (DPO): Emna Everard – hello@pulseprotein.co

2. Terms of Use

Introduction

This website is operated by Pulse Protein. By accessing this site and using our services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms By visiting our site and/or purchasing a product from Pulse Protein, you agree to be bound by these Terms of Use, as well as all policies and conditions mentioned on this site.

2. Authorized Use of the Site You agree to use our site only for lawful purposes and not to violate any laws in force in your country. You are responsible for ensuring that your use of the site complies with local laws, particularly those relating to copyright and intellectual property protection.

3. Prohibited Conduct You must not transmit any worms, viruses, or any other malicious code likely to damage or disrupt our site or services. Any breach or violation of these terms will result in the immediate termination of your access to our services.

4. User Responsibility You are responsible for your own use of the site. Pulse Protein cannot be held liable for damages resulting from the use of our site, including data loss or other incidents related to computer viruses.

5. Right to Modify Terms Pulse Protein reserves the right to modify, update, or replace these Terms of Use at any time, and such changes will take effect immediately upon publication on this page. It is your responsibility to check this page regularly to ensure you are informed of the latest changes.

3. General Terms of Sale (GTS)

1. Introduction These General Terms of Sale govern all sales made on the Pulse Protein website. They apply to any person purchasing a product on our website.

2. Payment Policy and Late Payment

  • Payment: Payments are made at the time of order via the payment methods available on the site.

  • Late Payment: In the event of a delay, late interest will be applied in accordance with Belgian law, at the legal interest rate. A flat-rate indemnity of 10% of the amount due, with a minimum of €40, will be applied in the event of non-payment.

3. Return and Refund Policy

  • You have 14 days after receipt of your order to exercise your right of withdrawal, in accordance with Belgian legislation.

  • Returned products must be in their original condition and unused.

  • Return Costs: Return shipping costs are the responsibility of the buyer, except in the case of a defective product or an error on our part.

4. Delivery Policy

  • Products are shipped according to the information provided during the order process. We strive to meet estimated delivery times but do not guarantee delivery within a specific timeframe.

  • Delivery costs will be added to the total amount of your order before the purchase is confirmed.

5. Product Liability

  • We strive to present our products accurately. However, we do not guarantee that products will meet all of your expectations.

  • In the case of a defective product, we will proceed with a refund or exchange in accordance with our return policy.

6. Cancellation Policy for Purchase Options If you have subscribed to a purchase option or a subscription, you may cancel it within 14 days of purchase in accordance with our withdrawal policy. Specific conditions for the cancellation of purchase options are detailed in our Cancellation Policy.

4. Contractual Limitations on Technical Data

The site uses JavaScript technology and cannot be held liable for material damage related to the use of the site. The site is hosted by Shopify Inc. on a server within the European Union, in accordance with the General Data Protection Regulation (GDPR).

The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, notably for maintenance, infrastructure improvement, infrastructure failure, or if the Services generate traffic deemed abnormal. Pulse Protein and the host cannot be held liable in the event of a malfunction of the Internet network, telephone lines, or computer and telephony equipment, notably due to network congestion preventing access to the server.

5. Intellectual Property and Counterfeiting

The site https://pulseprotein.co owns the intellectual property rights and holds the usage rights for all elements accessible on the website, including text, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited without prior written authorization from https://pulseprotein.co.

Any unauthorized exploitation of the site or any of the elements it contains will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of Liability

Pulse Protein acts as the publisher of the site. Pulse Protein is responsible for the quality and veracity of the Content it publishes. Pulse Protein cannot be held liable for direct or indirect damage caused to the user's equipment while accessing the website https://pulseprotein.co, resulting either from the use of equipment that does not meet the specified requirements or from the appearance of a bug or incompatibility.

7. Management of Personal Data

The Customer is informed of the regulations concerning marketing communication, the Law of June 21, 2014, for Confidence in the Digital Economy, the Data Protection Act of August 6, 2004, as well as the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Responsible Parties for the Collection of Personal Data For Personal Data collected as part of the creation of the User's personal account and their navigation on the Site, the data controller is Kazidomi, represented by Emna Everard.

7.2 Purpose of Collected Data Pulse Protein may process all or part of the data for the following reasons:

  • To enable navigation on the site.

  • To prevent computer fraud.

  • To conduct optional satisfaction surveys.

  • To conduct communication campaigns (SMS, email).

8. Personal Data Security

Pulse Protein takes all necessary measures to guarantee the security of personal data. We apply technologies such as pseudonymization, encryption, and passwords to protect your data.

9. Hyperlinks, Cookies, and Internet Tags

Pulse Protein uses cookies to improve the browsing experience. You can disable cookies at any time via your browser settings. However, this may reduce or prevent access to certain services offered by the site.

10. Applicable Law and Jurisdiction

Any dispute in connection with the use of the site https://pulseprotein.co is subject to Belgian law. The competent courts of Brussels shall have exclusive jurisdiction in the event of a dispute, except in cases where the law does not allow it.